Question
How to interpret the error codes reported on device and resolve them?
The following table provides brief description of device error codes.
Error code | Description | Resolution |
|---|---|---|
| 0 | No error. | |
| 1 | General error. | |
| 42 | Sensor image caching (sensor returned two same images in a row). | Refer [resolve sensor errors]. |
| 100 | Unknown DB error. | |
| 101 | DB empty. | Add users or reload database from BioManager. |
| 102 | Database limit reached. | |
| 103 | DB corrupted. | Reload database from BioManager. |
| 200 | Unknown configuration error. | Verify the settings in DeviceConfig. |
| 201 | Wrong configuration set. | Verify the settings in DeviceConfig. |
| 300 | Unknown server communication error. | |
| 301 | Device blocked (Off Active flag on server). | Enable active flag on BioManager. |
| 302 | Device blocked remotely using RemoteControl interface. | |
| 303 | Device not connected to server (either wrong configuration or connection problems). | |
| 304 | Device not validated on server. | Validate the device on BioManager. |
| 305 | Device in non-operable state - DB reload in progress. | Wait for DB reload process to complete. |
| 400 | General HW error. | |
| 401 | Intrusion detected. | Resolve using DeviceConfig under Maintenance / Security / Intrusion Prevention page. |
| 410 | Unknown sensor error. | |
| 411 | Sensor lost from USB interface. | |
| 412 | Sensor incorrect behaviour - sensor thread stops etc. | Refer [resolve sensor errors]. |
| 413 | Wrong sensor configuration. | |
| 414 | Runtime sensor error. | Refer [resolve sensor errors]. |
| 415 | Sensor too long in pos. loop three times in row. | The sensor is continuously triggered either manually or by external light or object inside sensor cavity. Rectify the cause and re-power the device. |
| 420 | Unknown RFID error. | |
| 421 | RFID initialization failed. | Ensure that RFID module is connected. |
| 422 | RFID runtime error (e.g. communication with reader failed). | Shutdown and re-power the device. |
| 423 | RFID card reading error. | |
| 430 | Unknown Relay/GPIO error | |
| 431 | Relay/GPIO communication error | |
| 440 | General problem with external verification initiated from 3rd party software. | |
| 441 | Empty token comes from external device. | |
| 500 | General logic error. | |
| 501 | User presented card in smartmode and he does not have it allowed. | Enable RFID flag in 'Id factors' for user in BioManager. |
| 600 | Unknown profile set. | |
| 601 | Wrong profile configuration. | |
| 602 | Communication error in profile (e.g. with SmartController). | |
| 701 | Too many pending access infos (TnA records) in the cache (device offline for long time). | Verify the connection to XML or WE server. |
| 702 | Enrollment error appeared (e.g. due to UserID duplication reported by server). | Delete error user in Admin DB page and ensure duplicate UserID or PIN code is not enrolled again. |
| 703 | One or more enrollments are pending on device (device is offline). | Verify the connection to WE server. |
| 800 | Too old BSP version for current FW or BSP Unknown reported. | |
| 900 | Unknown (general) camera error. | |
| 901 | Camera service communication error. | Verify camera endpoint configuration in DeviceConfig and ensure camera service is running on server. |
| 1000 | General network error. | |
| 1001 | No Wifi signal. | |
| 1002 | Low Wifi signal. |