FAQ - WebEdition server installation troubleshooting

FAQ - WebEdition server installation troubleshooting

Question
What are the most frequent problems when installing WebEdition server, and how can I solve them?

Answer
Installing all WebEdition server components is not a click-and-go experience. It requires several installation steps and skipping or overlooking some step is the most common issue causing non-working server subsystem after installation.

Follow these steps first when you experience any issues:
  1. Check if your server computer hardware and software meet minimum system requirements.
  2. Check if you performed in correct order all the procedures described in the WebEdition installation manual
  3. Verify that all the prerequisites are installed and configured properly. Please use the ‘WebEdition Installation Helper’ software tool to simplify this step.
  4. In case of non-standard settings (database connection settings, https protocol settings), check if all config files have been changed properly. See Installation manual for details.
  5. In case that https protocol is used instead of default http, check if correct security certificates are installed.



Web Edition Installation Tool shows errors
This is usually caused by ASP.NET IIS extension not registered correctly. Please follow these steps to correct this:
  1. Locate aspnet_regiis.exe (usually in .NET framework main directory)
  2. Execute command ‘aspnet_regiis –iru’
  3. Repeat complete WebEdition installation wizard afterwards.

BioManager start fails with error message
This is usually caused by ASP.NET IIS extension not registered correctly. Please follow these steps to correct this:
  1. Locate aspnet_regiis.exe (usually in .NET framework main directory)
  2. Execute command ‘aspnet_regiis –iru’
BioManager reports 500 Internal Server Error - "The FastCGI process exited unexpectedly"
This is usually caused by corrupted installation of Microsoft Visual C++ redistributables which is installed as a prerequisite with WE Installation helper tool.
  1. Reinstall (repair) the MSVC++ redistributable package available in the 'Installation helper/BAWE Prerequisites' folder. 

System reports ‘HTTP Error 500.19’ error message, with error code 0x80070000d
URL Rewrite module is not installed.
  1. Install the missing module (see Installation manual, chpter 2.4)
  2. Restart WebClient after fixing the issue.

Devices do not connect to server
Please ensure first that server parameters on device are set properly (correct IP address, WebEdition mode selected). Check rules in firewall configuration, e.g. for Windows Firewall:
  1. Open ‘Windows Firewall with Advanced Security’
  2. Select Inbound Rules
  3. Check for ‘World Wide Web Services (HTTP Traffic-In)’ entry
  4. Make sure entry is enabled
From version R7, communication channel between clients and server can be protected by SSL (https). If this case enable inbound rule ‘World Wide Web Services (HTTPS Traffic-In)’.

Communication issues on a PC running Kaspersky Endpoint Security
We often saw problems on systems running this software. If you have connection problems with your devices and you run this software, please disable it, restart your PC and perform another test.


If the above mentioned steps do not help to solve the issues, check also other Knowledge Base articles:
  1. For 'Database operation error', please check HowTo - Handle 'Database operation error' issues
  2. For 'SOAP-ERROR: Parsing WSDL error', please check HowTo - Handle WSDL parsing errors


    • Related Articles

    • FAQ - Ways to access SQL Server in WebEdition

      Question By default WebEdition accesses SQL server database using 'SQL Server authentication'. How can I change that to 'Windows authentication'? Answer TBS server software is preconfigured to use 'SQL Server authentication' method when connecting to ...

    • FAQ - WebEdition migration to another server machine

      Question How can I migrate the TBS WebEdition server software to another server machine? Answer This article describes how to migrate the TBS WebEdition (WE) server software to a different physical computer. The below steps should be followed in ...

    • FAQ - WebEdition R10 compatibility with Win7 / WinServer2008

      Question Can WebEdition R10 be installed on a Windows 7 / Windows Server 2008 ? Answer Although basic features of WebEdition R10 can run under Windows 7 / Windows Server 2008, we do not recommend to install it due to following limitations: ...

    • FAQ - Basic backup/restore of WE database in the same MS SQL Server

      Question How can I simply backup and restore TBS WebEdition server database (in the same SQL Server installation)? Answer In order to prevent data loss, it is a good practice to regularly backup content of TBS WebEdition server database. This article ...

    • FAQ - Database migration to another MS SQL server

      Question How can I migrate complete TBS WebEdition server database to another MS SQL server? Answer This article describes how to move TBS WebEdition server database to another MS SQL database server. This may be useful e.g. in case you are moving or ...