Devices
FAQ - Procedure to connect FW2 and EC10/BCS10 to BioManager ENTERPRISE R20
This article explains the step-by-step procedure to connect old FW2 and ECS10/BCS10 to BioManager ENTERPRISE (BME) R20. TBS strongly recommends the upgrade to FW3 and EC20/BCS20 wherever possible. The below steps are meant to be used only in case ...
Video - How to install RFID module in 2D IRON or 3D AIR (22)
To install an RFID module in 2D IRON, please follow the procedure in this video: The installation of an RFID module in 3D AIR (22) is shown in these pictures:
Video - How to install RFID module in 2D SENSE TCOM400
Please follow the procedure in this video:
HowTo - 3D Sensor-Probleme beheben
Der Sensor im 3D AIR (Modell 2012, ehemals 3D TERMINAL) arbeitet nicht stabil und es werden regelmässig 'sensor runtime' Fehlermeldungen angezeigt. Lösung Falls die Firmware den Sensor beim Start nicht korrekt laden kann oder einen Sensor runtime ...
HowTo - Resolve DeviceConfig login error
The DeviceConfig (DC) login is not successful using default credentials in FW 2.xx. Solution Please check the following solution options. 1. Default login credentials have changed from 1.xx FW, please raise a ticket to get new default credentials. 2. ...
TH Video - How to install Thermal sensor TS-100 for 3D LIGHT
The following video briefly shows how to install the thermal sensor module in a 3D LIGHT (former name: 2D EYE). Thus, the device is updgraded to the TBS 3D LIGHT THERMAL.
FAQ - RFID custom card configuration
The TBS terminals by default try to read the TBS ID from Mifare Classic and Desfire card. To read cards with custom data, the RFID customization service was offered where the card read parameters were forwarded to TBS team to create custom format ...
Video - How to install RelayBoard in 2D IRON
Please follow the procedure shown in this video:
Video - How to install HID Prox module in 2D SENSE TCOM30x
Please follow the procedure in this video:
HowTo - Reinigen des Glaskörpers eines 3D Terminals
Dieser Artikel beschreibt das Vorgehen bei der Reinigung des Glaskörpers eines 3D Terminals. This article is also available in english. Schritt 1: Gerät öffnen Öffnen Sie das Gerät wie beschrieben im Dokument ‘TBS Montage- und ...
HowTo - Install and configure Wiegand Interface
This article describes the procedure how to install and configure Wiegand interface on TBS devices. Installation All TBS devices offer Wiegand output directly on board (ports 'Wiegand Out1 / Out2'). Typically, connection of the output ports on TBS ...
FAQ - RFID card technology support in different TBS device types
Question What RFID card technologies are supported in different TBS device types? Answer The following table lists the RFID technologies supported in different TBS device types: Beginning with 2.06.x FW, the 3D LIGHT supports RFID only in 'EF-45N' ...
FAQ - RFID configuration to read card UID/CSN
The TBS terminals by default try to read the TBS ID from Mifare Classic and Desfire card. The TBS ID is written in a custom location of the card using USB RFID Writer (bought from TBS) in Enrollclient 4 desktop software. If there is no TBS ID present ...
HowTo - Clean TBS Devices
This article describes the procedure how to clean and disinfect TBS devices. Step 1: Cleaning Prior to disinfection the devices should be cleaned to remove dust or dirt. Warm water with a few drops of soap works well, you can also use a combined ...
HowTo - Clean the vitreous body of 3D Terminal
This article describes the procedure how to clean the vitreous body of a 3D Terminal. Dieser Artikel ist auch auf Deutsch verfügbar. Step 1: Open the device Open the device as described in ‘Mounting and Installation Guidelines’ document, or follow ...
Video - How to replace TCOM Board in 2D SENSE TCOM30x
The following video explains how to replace the TCOM board in TBS 2D SENSE equipped with a TCOM30x board. Please follow these steps carefully: 1. lift up the black connector fixation by 1 mm (it slides out) 2. remove the cable carefully 3. remove 2 ...
EVVA-Türzylinder: Montagevorbereitung und Verbindung mit TBS-Gerät
Der TBS EVVA-Türzylinder ist eine von der Firma EVVA angepaßte Version des AirKey-Zylinders, der über eine Bluetoothverbindung direkt mit einem TBS-Gerät verbunden werden kann. Haupteinsatzbereich ist in Verbindung mit der TBS-Cloudlösung für kleine ...
Video - How to replace mainboard in 2D TERMINAL
The following video explains step by step how to replace the mainboard in TBS 2D TERMINAL. Please follow the steps carefully:
Video - How to replace mainboard in 3D TERMINAL
The following video explains step by step how to replace the mainboard in TBS 3D TERMINAL. Please follow the steps carefully:
Video - How to replace sensor in 3D TERMINAL
The following video explains step by step how to replace the sensor in TBS 3D TERMINAL. Please follow the steps carefully:
EVVA-Türzylinder: Demontage und Batteriewechsel
Der TBS EVVA-Türzylinder ist eine von der Firma EVVA angepaßte Version des AirKey-Zylinders, der über eine Bluetoothverbindung direkt mit einem TBS-Gerät verbunden werden kann. Haupteinsatzbereich ist in Verbindung mit der TBS-Cloudlösung für kleine ...
Video - How to replace C13 capacitor in 3D Terminal
The following video explains the procedure to replace C13 capacitor. There is also a Technote available explaining the same.
FAQ - SNMP support in TBS devices
Question Do TBS devices support SNMP monitoring? Answer It is possible to monitor TBS devices from SNMP server. The SNMP feature is disabled by default and needs to be activated and configured. Concept wise, the TBS devices implement a Net-SNMP ...
FAQ - IP configuration on devices
Question How can I change the IP settings of TBS devices? Answer Usually server and client IP addresses of TBS devices need to be adapted to your installation. This can be done in two ways: directly on device screen, using network configuration pages ...
FAQ - Configuration of 'headless' devices
Question I do not know how to configure my TBS 'headless' device (2D STATION, 2D MINI etc.). How to access it? Answer Headless TBS devices are all devices in the TBS portfolio without a touchscreen. In factory reset state, there are two options to ...
HowTo - Resolve enrollment errors
Symptom: Enrollments on device are not reflected on server and device reports 'Enrollment error occurred' (error 702) on info page. Solution Enrollment errors on device happen if data consistency got violated with new enrollment, e.g. because of ...
Video - Handling of 2D+ TERMINAL Heavy Duty
The following videos explain how to handle the TBS 2D+ TERMINAL Heavy Duty correctly. Please follow instructions carefully. Setup Device
Video - Handling of 2D TERMINAL
The following video explains how to handle the TBS 2D TERMINAL correctly. Please follow the instructions carefully. Setup Device
Video - How to resolve Anonymous clicks issue in 3D TERMINAL
In EMC critical environments the touchscreen of 3D TERMINAL might show so-called 'ghost click' effects, activating screen elements without physical interaction. The following video explains how to mitigate the problem. An example of a tested EMI ...
Video - Handling of 3D TERMINAL
The following videos explain how to handle the TBS 3D TERMINAL correctly. Please follow instructions carefully. Setup Device Open Device Clean Vitreous Body
FAQ - Device error code description
Question How to interpret the error codes reported on device and resolve them? Answer The following table provides brief description of device error codes. Error code Description Resolution 0 No error. 1 General error. 42 Sensor image caching (sensor ...
HowTo - Resolve 3D finger positioning problems
I am not able to position finger properly inside the 3D sensor, how to resolve it? If users are not able to position finger properly inside the 3D sensor, this could be caused by improper sensor calibration. You can resolve it by following below ...
HowTo - Resolve 3D sensor errors
The sensor in 3D AIR (Model 2012, former 3D TERMINAL) is not working stably and sensor runtime issues are reported regularly Solution If firmware is not able to load sensor at startup or report sensor run-time issues (error codes 42/412/414), it may ...
FAQ - Door control with TBS devices - Firmware 1.xx
Question What options does TBS offer to control doors? Answer for Firmware 1.xx For Firmware 2.xx please see this article (coming soon) A standard access door is equipped with electronic lock, door status and push button. To manage these components ...